BOQ Lodging – Hospitality

The Concord @ 2600 Crystal Dr

Lodging Startup Skyrockets – BOQ Lodging

a Weichert Corporate Housing Company
“I have been a customer for over 8 years and I highly recommend their services.”
Chris Basista
COO

Telecommunications Challenges

When BOQ and ReliAvail started working together in 2009, BOQ had three offices and a handful of staff, but they were already experiencing communications challenges.

BOQ Lodging logo, a Weichert Corporate Housing company

Weichert Corporate Housing and Corporate Apartments logo

BOQ had many separate phone numbers for each of the three offices, and no way to transfer calls between locations. Often, BOQ prospects and customers would dial the wrong number and need to hang up and dial again. It was quickly realized that many times people simply gave up and never called back again. Furthermore, long distance calls between staff was costing each location hundreds of dollars per month.

With a focus on growing the business, ReliAvail architected a distributed communications system that:

  • Enabled inter‐office dialing and transfer
  • Centralized incoming calls
  • Provided emergency call failover
  • Eliminated long distance
  • Provided real‐time call metrics

Read BOQ Lodging’s customer case study

BOQ Lodging was recognized in 2009 as a Central PA Emerging Business of the Year finalist and in 2011 as one of the Top 50 Fastest Growing Companies by the Central Penn Business Journal.

Beyond Telephones

BOQ Lodging in Washing D.C. area

BOQ Lodging holds inventory of over 200+ units

  • Collocation at a regional data center eliminates downtime due to power outages, cooling issues or internet
    related hiccups at any BOQ location
  • RDPwin booking engine & IRMnet online reservations system allow booking by telephone or online
  • GDS syndication for commercial and government reservations allows BOQ to push availability to sites like Expedia and Travelocity, maintaining occupancy
  • Remote access services, shared file stores allow for secure collaboration
  • Disaster recovery planning including off‐site secured backup, powered by Rackspace and the Amazon Cloud
  • Secure wired and WiFi networking powered by Cisco and WatchGuard
  • Tokenized credit card processing, ensures that sensitive data never touches BOQ’s systems
  • Cloud hosted telephone and network system allows BOQ to bring up a remote office anywhere in the world in
    a matter of minutes
  • Automated systems monitoring alerts ReliAvail immediately of problems,which can often be addressed before
    BOQ recognizes an issue
  • Automated PCI and security auditing
ReliAvail I.T. Company
Proudly Serving Since 2013
Pennsylvania, Maryland,
Virginia, D.C. & West Virginia
and all points between

Mon-Fri 8:30am – 5:30pm EDT
TEL: U.S. +1 877 372 6782
FAX: +1 877 284 4990

Mailing Address:
301 Philadelphia Ave
Chambersburg, PA 17201
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...empowering stakeholders to better plan, implement, manage and support technology solutions, fully supportive of business requirements.